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Privacy Policy

Effective Date: July 31, 2026

This Privacy Policy describes how Justine Tax Plus ("Justine Tax Plus," "we," "us," or "our"), located at 9 Centennial Dr, Suite 242, Peabody, Massachusetts 01960, United States, collects, uses, and protects information about visitors to our website and individuals who communicate with us, including through text messaging (SMS/MMS) and phone calls, which may be sent or placed using automated technology.

1. Information We Collect

We may collect information you provide directly to us, including your name, phone number, email address, and the content of messages you send us through our website chat widget, phone, or email. We may also collect basic technical information about your visit to our website, such as browser type and general usage data.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide the tax preparation and financial services you request;
  • Send customer care messages, such as responses to support requests, ticket updates, appointment coordination, and follow-up communications related to an existing inquiry;
  • With your separate consent, send occasional promotional messages such as special offers, discounts, event promotions, and service announcements;
  • Maintain accurate business and client records;
  • Comply with applicable legal and regulatory obligations.

3. Messaging & Calling Program

If you submit your phone number through our website chat widget and check one or both consent boxes presented there, the following terms apply:

  • Consent: By submitting, you authorize Justine Tax Plus to text and/or call the number you provided, possibly using automated technology, for the category or categories of messages you consented to: (1) customer care messages, and/or (2) promotional messages. Consent is not a condition of purchasing any goods or services.
  • Message Types: Customer care messages may include responses to support requests, ticket updates, appointment coordination, or follow-up communications related to an existing inquiry. Promotional messages may include special offers, discounts, event promotions, and service announcements. Each category requires its own separate, explicit consent, and marketing consent is never combined with customer care consent.
  • Message Frequency: Message frequency varies based on your interactions with us and the category or categories you have consented to.
  • Message and Data Rates: Message and data rates may apply, depending on your mobile carrier and plan.
  • Opt-Out: You may opt out of text messages at any time by replying STOP to any message. You will receive a one-time confirmation that you have been unsubscribed, and you will no longer receive messages from us unless you opt in again.
  • Help: Reply HELP to any message for assistance, or contact us directly at +1 781-632-5496 or [email protected].
  • Supported Carriers: Carriers are not liable for delayed or undelivered messages.

4. No Sharing of Mobile Information for Marketing Purposes

No mobile information collected through our SMS program will be shared with third parties or affiliates for their own marketing or promotional purposes. This does not include our service providers who assist us in operating our text messaging program (for example, our messaging/CRM platform provider), who are bound by confidentiality and data protection obligations.

5. How We Protect Your Information

We take reasonable administrative and technical measures to protect the personal information we collect. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You may opt out of text messages at any time as described above. You may also contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and recordkeeping requirements (including tax and financial recordkeeping obligations).

7. Children's Privacy

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or our SMS program, please contact us at:

Justine Tax Plus
9 Centennial Dr, Suite 242, Peabody, MA 01960
Phone: +1 781-632-5496
Email: [email protected]